Terms of Use

NetPay is an Internet Payment Solution that provides Credit Card and Internet Banking as payment options developed and operated by Interbase Resources Sdn. Bhd. Registration No.: 199801009307 (465435-U).

We are pleased to offer NetPay service to the member with the following terms and conditions:

  • I / We confirm that the information given herein by me / us is true and correct.

  • I / We understand that additional information may be required before consideration can be given to this application.

  • I / We consent to having NetPay.my:

    Make any enquires of such persons, firms or corporations,
    Take photo on the business location environment or persons, as it deems necessary in order to reach a decision on this application.
  • I / We understand that NetPay.my may decline this application without giving any reason whatsoever.

  • The NetPay application processing time will be 10 - 14 business days

  • I / We agree and accept the terms of use by NetPay.my.

    - NetPay is an Internet Payment Solution provided by Interbase Resources Sdn Bhd.
    - Merchant to only offer online for the products and/or services that have been agreed by both parties.
    - NetPay acts as a facilitator to help Merchant accepts payments from Merchant's Customers via Internet.
    - NetPay is not a bank and the service is a payment processing service rather than a banking service.
    - The transaction will be settled in Malaysia Ringgit (MYR) and the member must have a Malaysia’s bank account.
    - By receiving payments through the service, Merchant appoints NetPay to cause the amount to be credited on its behalf in the NetPay’s banking accounts.
    - NetPay will remit the received payments less any fees agreed between parties (or "Settlement") via online transfer to Merchant’s designated approved bank account within 5 working days of each and every succeeding week, provided the settlement amount is more than RM100.00.
    - Merchant is allowed to refund particular transaction to the customer and cancel particular transaction by informing NetPay to do so by making the request via Netpay account inclusive of credit/ debit card, Internet banking and FPX transaction. Additional fee may apply.
    - Merchant is required to refund manually to their customer in the event that the balance in seller’s Netpay account is not enough.
    - If NetPay finds that your transaction(s) is against the Lelong.my's rules and regulations, NetPay has the rights to freeze and delay the fund payment released to the seller until the buyer receives and satisfy with the goods without any disputes, claims, chargeback, or reversal files on that particular transaction.
    - NetPay may terminate Merchant account(s) when using the service to receive payments for:
    a. Any sexually oriented or obscene materials or services in violation of NetPay’s policy
    b. Pornography & Adult Content (included any Adult subscription service and chat
    c. Firearms, Ammunition, High Capacity Magazines, Tasers, Air Guns
    d. Fireworks or Pyrotechnic Devices or Supplies
    e. Any narcotics, other controlled substances, steroids or prescription drugs in violation of any laws
    f. Gambling Transactions
    g. Pre-Adult Content - Pictures, Videos, etc. of Individuals Under the Age of 18 Years
    h. Replica, Clone and Name Brand "Knock Off" Products
    i. Time Sharing and Vacation Membership Card
    j. Tele-sales / Telemarketing
    k. Money Laundering
    l. Pyramid Scheme Program / Multi-level Marketing
    m. Any related vacation, tour and traveling package
    n. Any training class / service
    o. Electronic e-cigarette and accessories
    p. Gaming/Music prepaid card/top up or e-wallet (which includes but no limited to e.g. Google Play Card, Steam™ Wallet Top up/Gift Card, PlayStation™ Network Prepaid Card,Garena Shells Code,Nintendo eShop Prepaid Card, iTune Gift Card and etc)
    - If Merchant uses NetPay service in a manner that violates the terms including the categories described above, Merchant’s account will be subject to immediate termination. Merchant can write in to terminate the account with 30 days prior notice. If the Merchant terminates the account for any reason, Netpay will hold back all funds for 90 days to allow a time window for charge-back (to provide cover for possible charge-backs).
    - Payment will be available for settlement after 7 working days from date update shipment record (*NetPay settlement day fixed on every Wednesday). Due to that, NetPay merchant are required to update the shipment details for all transactions.
  • I / we agree to bear responsibility for any disputed amount or chargeback

    - A chargeback occurs when a credit card holder asks their card issuer to remove a charge from their credit card statement.
    - NetPay shall not be responsible and liable to merchant in the event a customer disputes the credit card payment transaction.
    - When the chargeback filed to the merchant, the merchant may encounter a temporary hold on funds (chargeback amount) in their NetPay account.
    - The merchant is required to provide supporting documents such as invoice, proof of delivery, etc. for NetPay to assist merchant to challenge the chargeback with card issuer.
    - If the chargeback filed successfully against the merchant, the merchant needs to refund (chargeback amount) to the credit card holder. Otherwise, the payment will be released back to the merchant.
    - Merchants are fully responsible for any dispute and/or discrepancy of payment which occurs from time to time.
  • NetPay Services

  • Inclusive of services as below:

  • Credit Card Payment (Compliant with 3D Secure)
  • Internet Banking, Boost Pay & Touch N Go
  • NetPay reserved the right to review the terms & conditions annually.

  • The above terms are summary of the principal terms that stated in the written member Agreement, which only be released for signing after your application of NetPay service approved by Interbase Resources Sdn. Bhd. Registration No.: 199801009307 (465435-U).


NetPay shall not be responsible or liable for any damage (whether, direct, indirect, special or consequential), loss, embarrassment, goodwill expenses or loss of profit incurred or suffered by You by reason of or in connection with the followings :

  • this website not being available;

  • any access, use or inability to access or use this website and/or any other website linked to this website;

  • any failure, delays in transmission, interruption, errors, omission or breakdown of any equipment, system, server software or terminal of NetPay or of the merchant;

  • attack or interference by any computer virus, corruption, worms or by any person;

  • improper use or unauthorised use of this website, Your PIN or any other of Your security codes;

  • the taking and compliance of any of Your requests or instructions via this website or any merchant’s website;

  • any inaccuracies, errors, defects of any content of this website or other websites linked to this website ;

  • any operation malfunction or defect of Your computer terminal, systems or software used in accessing this website;

  • any omission, delay in performance or non-performance of the merchant or any third party from whom You purchase or deal with the goods or services offered or made available from the merchant’s website, including but not limited to products liability, late delivery or non-delivery;

  • the destruction or alteration of Your request, data or information transmitted by You to NetPay or the merchant’s website.


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