Personal
NetPay provides the feature for individuals and businesses without website to send
and receive payments online. NetPay supports payments for products and services
online - through Credit Cards and Internet Banking.
Member Verification
Document Required:
- Photocopy of MyKad/Passport
- Latest 3 Months Bank Statement Header (Name, Address, Account Number must be displayed clearly)
Dispute Resolution (Chargeback/Holdback)
A chargeback occurs when a credit card holder asks their card issuer to remove a
charge from their credit card statement. Most common reason makes chargeback occur
is online fraud. When the chargeback filed to the merchant, the merchant may encounter
a temporary hold on funds (equivalent to chargeback amount) in their NetPay account.
The merchant is required to provide supporting documents such as invoice, proof
of delivery, etc. for NetPay to assist merchant to challenge the chargeback with
card issuer. If the chargeback filed successfully against the merchant, the merchant
needs to refund (the chargeback amount only) to the credit card holder. Otherwise,
the payment will be released back to the merchant. Merchant is to fully responsible
on any dispute and/or discrepancy of payment to be found from time to time.
Settlement
Frequency: Payout of settlement sum to the member is on weekly basis. The settlement
cut-off time of every week will be 00:00 (Malaysia Time) of every Monday. NetPay
will online transfer the weekly settlement sum into a designated bank account
of the member within 5 working days after the weekly settlement cut-off day (exclude
bank's floating period).
Payout method: The payout will be reimbursed via direct bank transfer into
member’s dedicated bank account. The floating period of such transfer is 1-3 working
days, subject to the bank account used by the member.
Currency: in Malaysia Ringgit (MYR)
Minimum payout: RM100.00
** Chargeback: Member is fully responsible
on any dispute and/or discrepancy of payment to be found from time to time. If the
member charge-back level exceeds 1% for consecutive 3 months, the member account
will be terminated automatically.
** These are subject to change from time to
time and may vary from member to member.